{"id":920,"date":"2026-07-20T16:21:47","date_gmt":"2026-07-20T22:21:47","guid":{"rendered":"https:\/\/coplazac.directorio-comercial.com\/?page_id=920"},"modified":"2026-07-23T22:01:32","modified_gmt":"2026-07-24T04:01:32","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/coplazac.directorio-comercial.com\/?page_id=920","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b86e86f6 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group encabezado has-global-padding is-layout-constrained wp-container-core-group-is-layout-c51f9e8f wp-block-group-is-layout-constrained has-background\" style=\"min-height:200px;background-image:url(&apos;https:\/\/coplazac.directorio-comercial.com\/wp-content\/uploads\/2026\/07\/ENCABEZADO-OK.png&apos;);background-size:cover;\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-5338b0b2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10);padding-right:0;padding-left:0\"><h2 style=\"color:#0050c7\" class=\"has-text-align-center has-link-color wp-elements-18da71444ad4b34ca5bc7d1b10238daf wp-block-post-title has-text-color\">Preguntas Frecuentes<\/h2>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<style data-wp-block-html=\"css\">\n\/* =========================================\n   PREGUNTAS FRECUENTES COPLAZAC\n========================================= *\/\n\n.coplazac-faq {\n    width: 100%;\n    max-width: 950px;\n    margin: 0 auto;\n    display: flex;\n    flex-direction: column;\n    gap: 14px;\n}\n\n\/* Tarjeta *\/\n.coplazac-faq-item {\n    width: 100%;\n    background: #ffffff;\n    border: 1px solid #e3eaf5;\n    border-radius: 16px;\n    box-shadow: 0 6px 22px rgba(20, 70, 140, 0.08);\n    overflow: hidden;\n    transition:\n        border-color 0.25s ease,\n        box-shadow 0.25s ease,\n        transform 0.25s ease;\n}\n\n.coplazac-faq-item:hover {\n    border-color: #bcd3ff;\n    box-shadow: 0 10px 28px rgba(20, 70, 140, 0.12);\n}\n\n\/* Encabezado de la pregunta *\/\n.coplazac-faq-item summary {\n    width: 100%;\n    min-height: 84px;\n    padding: 16px 22px;\n    display: flex;\n    align-items: center;\n    gap: 16px;\n    cursor: pointer;\n    list-style: none;\n    box-sizing: border-box;\n    user-select: none;\n}\n\n\/* Quitar flecha predeterminada *\/\n.coplazac-faq-item summary::-webkit-details-marker {\n    display: none;\n}\n\n.coplazac-faq-item summary::marker {\n    display: none;\n    content: \"\";\n}\n\n\/* Icono *\/\n.coplazac-faq-icono {\n    width: 54px;\n    height: 54px;\n    min-width: 54px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    background: #edf4ff;\n    border-radius: 13px;\n    font-size: 25px;\n}\n\n\/* Pregunta *\/\n.coplazac-faq-pregunta {\n    flex: 1;\n    color: #123b82;\n    font-size: 18px;\n    font-weight: 700;\n    line-height: 1.35;\n}\n\n\/* Flecha personalizada *\/\n.coplazac-faq-flecha {\n    width: 12px;\n    height: 12px;\n    border-right: 2px solid #123b82;\n    border-bottom: 2px solid #123b82;\n    transform: rotate(45deg);\n    transition: transform 0.3s ease;\n    margin-right: 5px;\n}\n\n\/* Flecha cuando est\u00e1 abierto *\/\n.coplazac-faq-item[open] .coplazac-faq-flecha {\n    transform: rotate(225deg);\n}\n\n\/* Respuesta *\/\n.coplazac-faq-respuesta {\n    margin: 0 16px 16px;\n    padding: 18px 22px;\n    background: linear-gradient(\n        90deg,\n        #f1f6ff 0%,\n        #f8fbff 100%\n    );\n    border-radius: 12px;\n    color: #4b5563;\n    font-size: 16px;\n    line-height: 1.65;\n}\n\n\/* Elemento abierto *\/\n.coplazac-faq-item[open] {\n    border-color: #b8d1ff;\n}\n\n\/* Tel\u00e9fonos *\/\n@media (max-width: 600px) {\n\n    .coplazac-faq {\n        gap: 11px;\n    }\n\n    .coplazac-faq-item {\n        border-radius: 13px;\n    }\n\n    .coplazac-faq-item summary {\n        min-height: 72px;\n        padding: 13px 15px;\n        gap: 12px;\n    }\n\n    .coplazac-faq-icono {\n        width: 44px;\n        height: 44px;\n        min-width: 44px;\n        font-size: 21px;\n        border-radius: 11px;\n    }\n\n    .coplazac-faq-pregunta {\n        font-size: 15px;\n    }\n\n    .coplazac-faq-respuesta {\n        margin: 0 11px 11px;\n        padding: 15px;\n        font-size: 14px;\n    }\n}\n<\/style>\n\n<script data-wp-block-html=\"js\">\ndocument.addEventListener('DOMContentLoaded', function () {\n    const preguntas = document.querySelectorAll(\n        '.coplazac-faq .coplazac-faq-item'\n    );\n\n    preguntas.forEach(function (pregunta) {\n        pregunta.addEventListener('toggle', function () {\n            if (!pregunta.open) {\n                return;\n            }\n\n            preguntas.forEach(function (otraPregunta) {\n                if (otraPregunta !== pregunta) {\n                    otraPregunta.removeAttribute('open');\n                }\n            });\n        });\n    });\n});\n<\/script>\n\n<div class=\"coplazac-faq\">\n\n    <details class=\"coplazac-faq-item\" open=\"\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\ud83d\ude9a<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfCu\u00e1nto tarda en llegar mi pedido?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            Los pedidos con entrega local tienen un tiempo estimado de entrega de 2 a 3 d\u00edas h\u00e1biles, contados a partir de la confirmaci\u00f3n o validaci\u00f3n del pago.\n        <\/div>\n    <\/details>\n\n    <details class=\"coplazac-faq-item\" open=\"\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\ud83c\udfea<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfPuedo recoger mi pedido en tienda?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            S\u00ed. Puedes seleccionar la opci\u00f3n de recoger en tienda y acudir por tu pedido una vez que recibas la confirmaci\u00f3n de que se encuentra listo para ser entregado.\n        <\/div>\n    <\/details>\n\n    <details class=\"coplazac-faq-item\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\ud83d\udcb3<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfQu\u00e9 m\u00e9todos de pago aceptan?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            Aceptamos los m\u00e9todos de pago habituales disponibles en nuestro establecimiento. Para conocer las opciones vigentes y elegir la m\u00e1s conveniente, puedes comunicarte directamente con nuestro equipo de atenci\u00f3n.\n        <\/div>\n    <\/details>\n\n    <details class=\"coplazac-faq-item\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\ud83e\uddfe<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfC\u00f3mo solicito mi factura?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            La factura deber\u00e1 solicitarse durante los d\u00edas h\u00e1biles del mes en curso en el que se realiz\u00f3 la compra. Para procesarla, ser\u00e1 necesario proporcionar la Constancia de Situaci\u00f3n Fiscal actualizada y los datos correspondientes a la compra.\n        <\/div>\n    <\/details>\n\n    <details class=\"coplazac-faq-item\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\ud83d\udce6<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfPuedo devolver un producto?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            Las devoluciones no se aceptan de manera general. \u00danicamente se revisar\u00e1n los casos que se encuentren contemplados dentro de nuestras pol\u00edticas de devoluci\u00f3n, considerando las condiciones del producto y el motivo de la solicitud.\n        <\/div>\n    <\/details>\n    <details class=\"coplazac-faq-item\">\n        <summary>\n            <span class=\"coplazac-faq-icono\">\u26a0\ufe0f<\/span>\n\n            <span class=\"coplazac-faq-pregunta\">\n                \u00bfQu\u00e9 hago si mi pedido lleg\u00f3 incorrecto o da\u00f1ado?\n            <\/span>\n\n            <span class=\"coplazac-faq-flecha\"><\/span>\n        <\/summary>\n\n        <div class=\"coplazac-faq-respuesta\">\n            Te recomendamos revisar el contenido y las condiciones de tu pedido al momento de recibirlo. Si detectas un producto incorrecto, incompleto o con alg\u00fan da\u00f1o, deber\u00e1s informarlo inmediatamente al personal encargado de la entrega.\n\nLas reclamaciones posteriores \u00fanicamente podr\u00e1n ser evaluadas cuando se trate de un defecto de fabricaci\u00f3n, de acuerdo con las pol\u00edticas aplicables.\n        <\/div>\n    <\/details>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<style data-wp-block-html=\"css\">\n.encabezado {\n  width: 100% !important;\n\n  \/* Ajusta esta proporci\u00f3n seg\u00fan tu imagen *\/\n  aspect-ratio: 1774 \/ 887;\n\n  min-height: auto !important;\n  height: auto !important;\n\n  background-size: contain !important;\n  background-position: center top !important;\n  background-repeat: no-repeat !important;\n\n  box-sizing: border-box !important;\n  overflow: visible !important;\n}\n\n<\/style>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\ude9a \u00bfCu\u00e1nto tarda en llegar mi pedido? Los pedidos con entrega local tienen un tiempo estimado de entrega de 2 a 3 d\u00edas h\u00e1biles, contados a partir de la confirmaci\u00f3n o validaci\u00f3n del pago. \ud83c\udfea \u00bfPuedo recoger mi pedido en tienda? S\u00ed. Puedes seleccionar la opci\u00f3n de recoger en tienda y acudir por tu pedido [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"solo-contenido","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-920","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/pages\/920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=920"}],"version-history":[{"count":4,"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/pages\/920\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=\/wp\/v2\/pages\/920\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/coplazac.directorio-comercial.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}